Sat, 14 Dec 2019

CSC recognizes most client-friendly agencies

Philippine Information Agency
14 Jun 2019, 22:38 GMT+10

TUGUEGARAO CITY, Cagayan, June 14 (PIA) - - The Civil Service Commission (CSC) in Region 2 recognized three government agencies here as most client-friendly.

The recognition was the result of recently conducted surprise visit of a committee led by Commissioner Aileen Lourdes Lizada in government offices.

According to CSC Regional Director Nerissa B. Canguilan, the Professional Regulation Commission (PRC), the National Labor Relations Commission (NLRC) and the National Housing Authority (NHA) regional offices were recognized for demonstrating a culture of excellence in the delivery of services resulting in high public satisfaction.

Canguilan said the three agencies showed an excellent kind of service to the public as observed by the the visiting committee and attested by their respective clients.

"We hope these agencies serve as inspiration to other agencies by giving the best service to every Filipino all the time," Canguilan said.

However, Canguilan disclosed that during the surprised visit, committee caught some personnel of other government agencies assigned in the public assistance and complaint desks playing games, browsing social media and watching movies.

"We should know our duties. We should know our responsibility. We should know what is expected of us," Canguilan added.

She also said "non-wearing of IDs" is one of the observations of Commissioner Lizada as she went around the government agencies and institutions in the region.

"The IDs maybe a simple thing to you but it means a lot especially to the transacting public. It is one way of identifying the people who are serving them. The people who may be complained of or the people who may deserve commendation," Canguilan said.

The CSC regional head also announced five agencies that have received bronze awards in the Program to Institutionalize Meritocracy and Excellence in Human Resource Management (PRIME-HRM) to include Metropolitan Tuguegarao Water District, Department of Trade and Industry (DTI) Regional Office, Aparri Water District, Local Government Unit of Delfin Albano, and the Southern Isabela Medical Center.

The PRIME-HRM program is a mechanism that empowers government agencies by developing their human resource management competencies, systems, and practices toward human resource excellence. (MDCT/OTB/PIA 2-Cagayan)

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